They were in the background, waiting to pounce.
Chris Pratley was there in the beginning:
Clippy and User Experiences
Bob and the assistants
Social science research influences computer product design
..."They have found that to a very considerable extent people treat their computers and other computer-driven technology in the same ways that they treat people - as if the computer possessed reason, feelings, etc. People also treat pictures on screens as real objects, rather than as representations of real objects. This is relevant to anyone who wants to design technology or content that is as effective as it can be ..."
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