"If you can't open your Personal Folders file (.pst) or your Offline Folder file (.ost), or you suspect that your .pst or .ost data file is corrupt, you can use the Inbox Repair tool (Scanpst.exe), to diagnose and repair errors in the file.
- Quit Microsoft Outlook if it's running.
- Double-click Scanpst.exe, located at drive:\Program Files\Common Files\System\MSMAPI\LocaleID folder - where LocaleID is the locale identifier (LCID) for the installation of Microsoft Office. The LCID for English - United States is 1033.
- In the Enter the name of the file you want to scan box, enter the name of the .pst or .ost file that you want to check, or click Browse to look for the file.
- To specify scan log options, click Options, and then click the option you want.
- Click Start.
- When the scanning is completed, and if errors were found, you will be prompted to start the repair process.
- To change the name or location of the backup file created during the repair process, in the Enter name of backup file box, enter a new name, or click Browse to look for the file.
- Click Repair.
- Start Outlook using the profile that contains the .pst file that you tried to repair.
- On the Go menu, click Folder List.
In the Folder List, you may see a Recovered Personal Folders folder containing default Outlook folders or a Lost and Found folder. The recovered folders are usually empty, because this is a rebuilt .pst file. The Lost and Found folder contains folders and items that the Inbox Repair tool recovered. Items that are missing from the Lost and Found folder cannot be repaired.
If you see a Recovered Personal Folders folder, you can create a new .pst file, and then drag the items in the Lost and Found folder into the new .pst file. When you have finished moving all items, you can remove the Recovered Personal Folders (.pst) file, including the Lost and Found folder, from your profile."
Use the Inbox Repair tool
Recover e-mail messages in Outlook
To repair a damaged Personal Folders PST file
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