When you use the Outlook as a source for addresses, you can customize the display to suit your own needs.
When you use the Insert Address button in the Envelopes and Labels dialog box it does not use the same format as the Insert Address button.
Here's the location to put the Address book on the Quick Access Toolbar in 2007-10:
Here's the work around:
Insert Address Button Does Not Use AddressLayout AutoText Entry
MacroButton; scroll down to Insert Address from Outlook.
Here are two sources with directions about how to reformat the AutoText entry: "AddressLayout".
Inserting Addresses into Microsoft Word Documents
HOW TO: Modify the Layout of an Address Book Entry
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